Pakistan Launches 24/7 Cybercrime Helpline Amid Surge in Online Threats

ISLAMABAD – In a major move to strengthen digital security, Pakistan has officially launched a dedicated Cybercrime Helpline, giving citizens a direct line to report online threats and malicious activity. The helpline, operated by the National Cyber Crimes Investigation Agency (NCCIA), was inaugurated on Tuesday by Interior Minister Mohsin Naqvi.

This launch marks a critical step in the country’s cybersecurity roadmap, especially as online crimes, scams, and AI-driven threats continue to rise.

During his visit to NCCIA headquarters in Islamabad, Naqvi not only cut the ribbon on the NCCIA Helpline Centre, but also revived the National Cyber Scouts Programme—an educational initiative to train and empower students in digital literacy and cyber protection.

Citizens can file complaints by dialing 1799.

The minister toured key NCCIA departments including the Forensic Lab, Helpline Unit, and Network Security Division, praising the team’s dedication and professionalism. He emphasized the need for quick response times, cutting-edge tools, and public involvement in safeguarding Pakistan’s digital frontiers.

Highlights of the Visit:

• Launch of 24/7 NCCIA Cybercrime Helpline

• Revival of Cyber Scouts Programme for nationwide cybersecurity education

• Greenlight for modernizing NCCIA infrastructure and staffing

• Unveiling of NCCIA’s new official logo and flag to symbolize its rebranding

Naqvi stressed that with the rise of AI-powered threats, the nation needs a future-ready cybercrime force. He also called for fast-track recruitment, more technical capacity, and continuous innovation to counter evolving cyber risks.

DG NCCIA Waqaruddin Syed briefed the minister on active operations and long-term strategy. Also present were Minister of State for Interior Talal Chaudhry, Secretary Interior Khurram Agha, and senior officials.